Terms of service
General Information
Mama D’s Dough is a homemade cookie business offering baked goods and cookie dough products for local delivery in San Diego. By using our website, you confirm that you are at least 18 years old or have permission from a parent or guardian to place an order.
We reserve the right to update, change, or replace any part of these Terms of Service at any time. Any changes will be posted on this page.
Products
All Mama D’s Dough products are made in small batches and may vary slightly in appearance, shape, size, texture, or color. This is part of the homemade nature of our products.
Product descriptions, photos, and prices are subject to change at any time without notice. We do our best to display products accurately, but we cannot guarantee that every image or description will be exact.
Orders
By placing an order, you agree that all information you provide is accurate and complete, including your name, phone number, delivery address, and payment information.
Mama D’s Dough reserves the right to refuse, cancel, or limit any order for any reason, including product availability, incorrect pricing, suspected fraud, or delivery limitations.
Once an order is placed, changes or cancellations are not guaranteed.
Payment
All payments must be completed at checkout. Orders will not be confirmed until payment has been received.
Prices are listed in U.S. dollars and may be subject to taxes, delivery fees, or other applicable charges.
Local Delivery Only
Mama D’s Dough currently offers local delivery only within San Diego. We do not ship orders at this time.
Customers are responsible for providing a correct and complete delivery address. If we are unable to complete a delivery due to an incorrect address, no answer, restricted access, or unavailable recipient, the order may not be eligible for a refund.
Delivery times are estimates and may be affected by traffic, weather, order volume, or other delays outside of our control.
Allergens
Mama D’s Dough products may contain or come into contact with common allergens, including but not limited to wheat, dairy, eggs, soy, and nuts.
Customers are responsible for reviewing ingredients and contacting us with allergy concerns before placing an order. Mama D’s Dough is not responsible for allergic reactions or food sensitivities.
Food Handling
Once an order has been delivered, the customer is responsible for properly storing and handling the product.
Baked cookies should be stored in a cool, dry place or refrigerated for longer freshness. Cookie dough products should be refrigerated or frozen as needed and baked according to proper food safety practices.
Returns and Refunds
Because our products are homemade food items, all sales are final. We do not accept returns or exchanges.
If there is an issue with your order, such as a missing item, incorrect item, or damage during delivery, please contact us within 24 hours of receiving your order. We may offer a replacement, store credit, or refund depending on the situation.
Refunds are not guaranteed for change of mind, personal taste preference, missed delivery, incorrect address, or failure to properly store the product after delivery.
Website Use
You agree not to use our website for any illegal, harmful, or unauthorized purpose. You may not attempt to interfere with the website, misuse checkout systems, copy our content, or use our brand materials without permission.
All website content, including logos, product names, photos, descriptions, and branding, belongs to Mama D’s Dough unless otherwise stated.
Limitation of Liability
Mama D’s Dough is not responsible for any indirect, incidental, or consequential damages related to the use of our website, products, or delivery services.
By purchasing from Mama D’s Dough, you understand that our products are homemade food items and agree to use, store, and consume them responsibly.
Contact Information
Questions about these Terms of Service can be sent to us through our website contact form, Instagram, or listed business contact information.
Thank you for supporting Mama D’s Dough — homemade, local, and baked with serious standards.
Text: 760-445-0923